Dentist on the Park Builds Patient Trust and Grows Practice with LuxCreo and Glidewell.io Chairside Direct-Print Workflow
Key Results at a Glance
About Dentist on the Park
Dentist on the Park, a leading dental practice in Chicago, Illinois, is renowned for its dedication to delivering high-quality care in a comfortable and patient-focused environment. Led by Dr. Eric Schoening, the practice has consistently aimed to improve patient outcomes and streamline its operations. However, Dr. Schoening faced two key challenges—finding a way to grow his practice without the need for significant physical expansion, increased staff, or burdensome overhead costs. More importantly, wanted to improve his ability to treat patients who grind their teeth and patients with permanent bottom retainers, which were causing hygiene issues, and offer same-day solutions to improve patient satisfaction.
The Solution
Single-Visit Dentistry Improves Patient Outcomes
While permanent bottom retainers ensure 100% compliance, they also make it difficult to floss or brush the bottom front teeth causing cavities and gum disease. That’s when Dentist on the Park turned to LuxCreo and Glidewell.io’s revolutionary direct-print workflow.
Before adopting LuxCreo’s system, Dr. Schoening struggled with the limitations of traditional methods for treating patients with permanent bottom retainers. These fixed appliances caused poor hygiene and needed to be removed and replaced with retainers, nightguards, or splints. However, the process was time-consuming, expensive, and challenging to perform efficiently. According to Dr. Schoening, the fastest turnaround time for retainers, for example, was 10-14 days.
Outsourcing these treatments often meant multiple visits for the patient, expensive shipping, and longer wait times which limited the practice’s ability to serve more patients. Dr. Schoening needed a solution that would enable him to treat more patients in less time, provide higher-quality care, and reduce the costs associated with traditional workflows. He was also eager to improve patient experience by offering same-day appliances when he removed that permanent retainer—something that would set his practice apart in the competitive Chicago dental market.
LuxCreo and Glidewell.io
Chairside Direct-Print Solution Is Superior
LuxCreo’s innovative direct-print, 3D technology, in partnership with Glidewell provided the solution Dr. Schoening had been looking for. The system allowed Dentist on the Park to remove permanent retainers and replace them with direct-print retainers, nightguards, or splints, all within the same appointment. Glidewell.io’s one-click, fast-track system not only dramatically reduced the time and cost of treatment, but it also allowed Dr. Schoening to provide a more hygienic and comfortable solution for his patients.
Key Benefits of LuxCreo’s 4D Direct-Print Workflow:
- Enable Single-Visit Dentistry:
LuxCreo’s direct-print technology, alongside Glidewell.io, allowed Dr. Schoening to deliver retainers, nightguards, and splints to patients in a single visit. This is particularly valuable for patients who need their permanent bottom retainers removed and replaced with more effective appliances. The ability to scan, instantly design with Glidewell’s FastDesign software, and print these appliances in-office saved time for both Dr. Schoening and his patients. Patients could walk out with their appliances on the same day, eliminating the need for follow-up appointments or long waits for outsourced products.
- Selling The Experience:
One of the key ways Dr. Schoening has set his practice apart is by showcasing the LuxCreo process to his patients. During appointments, he walks patients through the scanning and printing stages, demonstrating the advanced technology and explaining how it allows them to receive their appliances the same day. This transparency not only builds trust with patients but also enhances their overall experience, making them more likely to return and refer others to Dentist on the Park.
- Compact and Easy to Use:
While space constraints were a challenge, LuxCreo’s compact system fit perfectly into Dr. Schoening’s small office, eliminating the need for costly renovations or expansions. The system’s easy-to-use interface meant that both Dr. Schoening and his team could quickly adopt it without extensive training. Its small footprint, combined with its powerful capabilities, made it the ideal choice for a growing practice in a limited physical space.
With Glidewell.io and LuxCreo’s direct-print solution, Dr. Schoening’s practice has experienced significant growth without the need for additional staff or physical space.
The time savings alone allowed Dentist on the Park to increase the number of patients they could treat each day, resulting in a higher volume of cases and more revenue. By offering same-day services, the practice could attract more patients seeking fast, high-quality solutions for their dental needs.
The ability to remove permanent retainers and replace them with same-day appliances like retainers and nightguards has been a game-changer for the practice. The LuxCreo and Glidewell.io system has empowered Dr. Schoening to deliver faster, more efficient care, all while maintaining the high standards of quality that his patients expect. For example, in 2018 Dentist on the Park only sold 9 total units in splints, nightguards and retainers, but after just the first 10 months of 2024, that number has skyrocketed to 88.
An additional differentiation between LuxCreo and Glidewell and the rest of the market is the level and quality of support that Dentist on the Park received whenever needed. When tech challenges arise, dentists don’t have time to wait for cumbersome and tedious customer service and repairs. LuxCreo’s Customer Success Team empowered Dr. Schoening and his staff to print confidently, and troubleshoot quickly when needed.
On how LuxCreo empowered his practice, Dr. Schoening enthusiastically said:
Impact
Predictable and Profitable Sales Growth
The integration of LuxCreo’s direct-print workflow alongside Glidewell.io at Dentist on the Park has been nothing short of transformative. By enabling same-day dentistry, Dr. Schoening has been able to improve the quality of patient care while simultaneously growing his practice. The ability to create retainers, nightguards, and splints in-house with FastDesign and LuxCreo has reduced costs, improved efficiency, and allowed the practice to provide more affordable and timely treatments without sacrificing quality.
What once required multiple appointments, outsourcing to labs, and costly shipping fees can now be accomplished in a single visit, freeing up valuable time and resources. Through LuxCreo’s easy-to-use technology, Dr. Schoening has created an engaging experience for patients, walking them through the process from scanning to designing and printing their appliances right in the office. This personalized approach to patient care has enhanced satisfaction and helped the practice build a strong reputation for convenience and quality.
Ultimately, the LuxCreo solution has positioned Dentist on the Park for sustainable growth, offering a cost-effective, scalable model that delivers high-quality care while maximizing the practice’s financial potential.
About LuxCreo
Leading Platform for Personalized Medical and Dental Devices
LuxCreo is the leading platform for personalized medical and dental devices, dedicated to transforming patient care through innovation, speed, and customer success. We empower doctors to design, create, and deliver same-day treatments that enhance smiles, health, and well-being for a wider number of patients.
Our unique ecosystem supports dental and medical professionals with onsite, scalable solutions and flexible production with laboratory design and production services. LuxCreo helps doctors grow their practices and improve patient care by delivering more customized and effective treatments with convenience and precision.
For more information, contact us.