Unmatched Support for

Unrivaled Patient Care

 

When every minute counts, LuxCreo’s Customer Success Team empowers you to deliver best-in-class medical device—just one click away from helping you succeed.

Unmatched Support for

Unrivaled Patient Care

When every minute counts, LuxCreo’s Customer Success Team empowers you to deliver best-in-class medical device—just one click away from helping you succeed.

Why LuxCreo Customer Success?

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Lightning-Fast Response

“Waiting for help? Not on our watch.”

With 99% of tickets engaged within 60 minutes, your problem is being addressed before the next patient arrives.

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Deep Clinical Expertise

Dedicated to Dental & Medical Workflows

Our specialists speak your language—whether you’re fabricating a nightguard or a clear aligner. We don’t just fix machines; we optimize your workflows.

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Personalized Partnership

Your Goals = Our Mission

From one-on-one training to tailored workflow audits, we invest in your unique needs—so you can invest in better outcomes.

Our Four-Point Support Promise

Seamless Onboarding

Custom enablement and hands-on training mapped to your clinical cases.

Omni-Channel Helpdesk

Phone, email, remote diagnostics or on-site visits—you choose the fastest route.

Proactive System Health

Regular check-ins, firmware updates, and preventive maintenance alerts.

Continuous Innovation Loop

We listen your feedback to drive product updates, new resin formulations, and software enhancements.

Our Four-Point Support Promise

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Seamless Onboarding

Custom enablement and hands-on training mapped to your clinical cases.

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Omni-Channel Helpdesk

Phone, email, remote diagnostics or on-site visits—you choose the fastest route.

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Proactive System Health

Regular check-ins, firmware updates, and preventive maintenance alerts.

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Continuous Innovation Loop

We listen your feedback to drive product updates, new resin formulations, and software enhancements.

Real Stories from Leading Practices

Resolved via phone call and remote in < 10 mins. We've dealt with a lot of OEMs with less than stellar service... Really appreciate the fast and appropriate response.”

I just wanted to thank you for always being extremely prompt with addressing my emails. Your entire team has been amazing.”

Hector did a great job in replacing the glass and cover/lid on our printer. In addition, he gave us a lot of operation tips and a demonstration on replacing a membrane."

How We Outpace Any Competitor

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Response SLAs That Crush Industry Standards

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Unparalleled Clinical Training & Resources

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Dedicated Dental/Medical Product Experts—No Generalists

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Real-Time Engagement and Remote Assistance

Experience the LuxCreo Difference

LuxCreo Customer Success Team

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Email

support@luxcreo.com

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Phone

(650) 336-0888 option 3

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Hours

Monday-Friday 8am-8pm Eastern Time