Unmatched Support for
Unrivaled Patient Care
When every minute counts, LuxCreo’s Customer Success Team empowers you to deliver best-in-class medical device—just one click away from helping you succeed.
Unmatched Support for
Unrivaled Patient Care
When every minute counts, LuxCreo’s Customer Success Team empowers you to deliver best-in-class medical device—just one click away from helping you succeed.
Why LuxCreo Customer Success?
Lightning-Fast Response
“Waiting for help? Not on our watch.”
With 99% of tickets engaged within 60 minutes, your problem is being addressed before the next patient arrives.
Deep Clinical Expertise
Dedicated to Dental & Medical Workflows
Our specialists speak your language—whether you’re fabricating a nightguard or a clear aligner. We don’t just fix machines; we optimize your workflows.
Personalized Partnership
Your Goals = Our Mission
From one-on-one training to tailored workflow audits, we invest in your unique needs—so you can invest in better outcomes.
Our Four-Point Support Promise
Seamless Onboarding
Custom enablement and hands-on training mapped to your clinical cases.
Omni-Channel Helpdesk
Phone, email, remote diagnostics or on-site visits—you choose the fastest route.
Proactive System Health
Regular check-ins, firmware updates, and preventive maintenance alerts.
Continuous Innovation Loop
We listen your feedback to drive product updates, new resin formulations, and software enhancements.
Our Four-Point Support Promise
Seamless Onboarding
Custom enablement and hands-on training mapped to your clinical cases.
Omni-Channel Helpdesk
Phone, email, remote diagnostics or on-site visits—you choose the fastest route.
Proactive System Health
Regular check-ins, firmware updates, and preventive maintenance alerts.
Continuous Innovation Loop
We listen your feedback to drive product updates, new resin formulations, and software enhancements.
Real Stories from Leading Practices
“
Resolved via phone call and remote in < 10 mins. We've dealt with a lot of OEMs with less than stellar service... Really appreciate the fast and appropriate response.”
“
I just wanted to thank you for always being extremely prompt with addressing my emails. Your entire team has been amazing.”
“
Hector did a great job in replacing the glass and cover/lid on our printer. In addition, he gave us a lot of operation tips and a demonstration on replacing a membrane."
How We Outpace Any Competitor
Response SLAs That Crush Industry Standards
Unparalleled Clinical Training & Resources
Dedicated Dental/Medical Product Experts—No Generalists
Real-Time Engagement and Remote Assistance
Experience the LuxCreo Difference
LuxCreo Customer Success Team
support@luxcreo.com
Phone
(650) 336-0888 option 3
Hours
Monday-Friday 8am-8pm Eastern Time