Customer Success

Unmatched Support for

Unrivaled Patient Care

When every minute counts, LuxCreo’s Customer Success Team empowers you to deliver best-in-class medical device—just one click away from helping you succeed.

Get Expert Help Now

Unmatched Support for

Unrivaled Patient Care

When every minute counts, LuxCreo’s Customer Success Team empowers you to deliver best-in-class medical device—just one click away from helping you succeed.

Get Expert Help Now

Why LuxCreo Customer Success?

Lightning-Fast Response

“Waiting for help? Not on our watch.”

With 99% of tickets engaged within 60 minutes, your problem is being addressed before the next patient arrives.

Deep Clinical Expertise

Dedicated to Dental & Medical Workflows

Our specialists speak your language—whether you’re fabricating a nightguard or a clear aligner. We don’t just fix machines; we optimize your workflows.

Personalized Partnership

Your Goals = Our Mission

From one-on-one training to tailored workflow audits, we invest in your unique needs—so you can invest in better outcomes.

Our Four-Point Support Promise

Seamless Onboarding

Custom enablement and hands-on training mapped to your clinical cases.

Omni-Channel Helpdesk

Phone, email, remote diagnostics or on-site visits—you choose the fastest route.

Proactive System Health

Regular check-ins, firmware updates, and preventive maintenance alerts.

Continuous Innovation Loop

We listen your feedback to drive product updates, new resin formulations, and software enhancements.

Our Four-Point Support Promise

Seamless Onboarding

Custom enablement and hands-on training mapped to your clinical cases.

Omni-Channel Helpdesk

Phone, email, remote diagnostics or on-site visits—you choose the fastest route.

Proactive System Health

Regular check-ins, firmware updates, and preventive maintenance alerts.

Continuous Innovation Loop

We listen your feedback to drive product updates, new resin formulations, and software enhancements.

Real Stories from Leading Practices

“

Resolved via phone call and remote in < 10 mins. We've dealt with a lot of OEMs with less than stellar service... Really appreciate the fast and appropriate response.”

“

I just wanted to thank you for always being extremely prompt with addressing my emails. Your entire team has been amazing.”

“

Hector did a great job in replacing the glass and cover/lid on our printer. In addition, he gave us a lot of operation tips and a demonstration on replacing a membrane."

How We Outpace Any Competitor